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Have questions about professional house cleaning services in Marietta, GA? A Trusting Hand Housekeeping has provided trusted residential cleaning services throughout Cobb County since 2012. Below, our team answers common questions about recurring house cleaning, deep cleaning, first-time cleaning, move-in and move-out cleaning, scheduling, pricing, cleaning supplies, pets, and what to expect when hiring a professional cleaning company.
We opened in April 2012.
Yes we are!
No, we just look like one because we are just as professional. But, we have the freedom to provide you with a more customized service and our prices are usually slightly lower than the franchises.
Our work is 100% guaranteed. If you are not satisfied we will return within 24 hours to 48 hours and re-clean any unsatisfactory areas. We do not do refunds or discounts.
Absolutely. You’d be shocked at who does not pass.
We conduct criminal background checks on every prospective employee, verify job history, and conduct employment verification. Our outstanding record of quality hiring and our low employee turnover make us one of the safest services worthy of your trust. We rank safety and security at the top of our business priorities.
Yes, we do! If you refer someone and they become a regular client and we start weekly or biweekly services with them, you get a $25 discount on your next cleaning.
For real estate agents, it’s the same deal. After moving in or moving out, if your referrals start service with us weekly or biweekly, you get a discount.
A Trusting Hand offers a variety of residential cleaning services to fit different needs, including first-time cleaning, recurring regular cleaning, deep cleaning, move-in and move-out cleaning, laundry and cleaning, and home organizing. We also provide small business cleaning services. Our team can help recommend the right service based on your home, cleaning goals, and preferred schedule.
Regular cleaning is designed to maintain your home on an ongoing basis after a good level of cleanliness has been established. First-time cleaning falls between regular and deep cleaning and is often a good fit for homes that need more attention than a routine cleaning but do not require a full deep clean. Deep cleaning is our most detailed option and focuses on areas and buildup that may not be addressed during routine maintenance cleaning.
Yes. Depending on your needs, we can provide one-time cleaning through services such as deep cleaning, first-time cleaning, or move-in and move-out cleaning. Our team can help you choose the best option for your home.
Yes. A Trusting Hand provides move-in and move-out cleaning services in Marietta and surrounding communities. These detailed cleanings are designed for empty homes and help prepare a property for new occupants or leave a space clean when moving out.
We highly recommend it. We call it spring cleaning but it could be any time of year! Many of our clients do have a Deep Cleaning annually to maintain those out-of-reach places that are not a part of the normal, weekly, or bi-weekly routine. It’s less expensive than the first-time Deep Cleaning because the rest of the house is already at maintenance level if we are servicing your home.
Yes, you can! We’re not a franchise–we can do what you want. We just need 48 hrs’ notice. Contact the office so we can add your special requests and we will quote you a price for the additional time. Ovens, fridge? Yes!
No, we don’t wash dishes by hand. However, we’re happy to load your dishwasher if it’s empty or only has a few items in it.
Yes. For the safety of our employees and clients, we do not clean blood, feces, vomit, or other biohazardous materials, whether from humans or animals.
No we don’t. Our residential and business hours are Monday through Friday, 8 am to 5 pm.
We clean Monday through Friday (and Saturdays on special occasions) between 8:00 a.m. and 5:00 p.m. We will agree on a day and time to service your house beforehand. Our clients are not stuck waiting all day for us to show up!
Not necessarily, it’s up to you. Most of our clients give us a key and their alarm code. Our employees are carefully screened and trained. Many of them have been with us for years!
We kindly ask for at least 48 hours’ notice if you need to reschedule or skip your cleaning. With proper notice, we will be happy to adjust your schedule at no charge.
Cancellations with less than 24 hours’ notice will incur a $40 cancellation fee.
If our cleaning technician arrives at your home and the service is cancelled on the spot without 24 hours’ notice, you will be charged 50% of that day’s service total.
If the cancelled service is a deep cleaning, move-in/move-out cleaning, or any service requiring more than one technician, a $40 fee per scheduled technician will apply.
Any cancellation or skipped service will also affect your pricing tier for the next visit:
If you are on a weekly schedule and skip a cleaning, your next service will be charged at the bi-weekly rate.
If you are on a bi-weekly schedule and skip a cleaning, your next service will be charged at the 4-weeks rate.
Just tell us what day works best for you. We accommodate your requests.
We kindly request that you notify us at least 24 hours before your scheduled cleaning appointment if you or anyone in your household is experiencing any of the following symptoms:
Fever, Vomiting, Diarrhea or COVID 19.
This transparency extends to our teams as well. If our cleaning technicians are experiencing symptoms of illness, we will promptly inform you and reschedule.
The right cleaning frequency depends on your household, lifestyle, pets, and how quickly your home needs attention. A Trusting Hand offers recurring cleaning every week, every two weeks, or every four weeks. During an estimate, we can help recommend a schedule that fits your home and cleaning goals.
Yes. A Trusting Hand offers weekly, biweekly, and every-four-week recurring house cleaning services. We can customize the cleaning schedule based on how frequently your home needs service and the level of maintenance you prefer.
We love them, and we’ll treat them like our own. Your special instructions are noted on our Work Orders so the Cleaning Tech will know your wishes with regard to your pets.
No, you do not! You can cancel any time you wish. You’ll only sign our non-compete agreement.
No, you don’t have to but it’s greatly appreciated for work well done. You can leave a cash tip, add it to the check, or add it when we charge your credit card. No direct digital payments are permitted such as Zelle or Venmo since our employees are not allowed to share their personal information.
Yes, for your convenience, we accept: VISA, MASTERCARD, AMEX and DISCOVER
At the time of service. You can leave a check on the counter or we can charge your credit card on the day of cleaning.
Yes, there is a minimum of $150.
Yes. For all first-time cleanings, we require a non-refundable deposit of $100–$200, depending on the project’s size and scope. The deposit secures your appointment and is applied toward your cleaning service total.