Frequently Asked Questions

How long have you been in business?

We opened in April 2012.

Are you licensed and insured?

Yes we are!

Do I have to sign a contract?

No, you do not! You can cancel any time you wish. You’ll only sign our non-compete agreement.

Do you work on Saturdays?

Not very often, upon request and subject to availability. Sometimes we do our deep cleanings on a Saturday. Our residential hours are Monday through Friday 8 am to 5 pm.

Do I have to tip your employees?

No, you don’t have to but it’s greatly appreciated for work well done.

Should I have a deep cleaning every year?

We highly recommend it. We call it spring cleaning but it could be any time of year! Many of our clients do have a Deep Cleaning annually to maintain those out-of-reach places that are not a part of the normal, weekly, or bi-weekly routine. It’s less expensive than the first-time Deep Cleaning because the rest of the house is already at maintenance level if we are servicing your home.

Are you a franchise?

No, we just look like one because we are just as professional. But, we have the freedom to provide you with a more customized service and our prices are usually slightly lower than the franchises.

What if I’m not satisfied?

Our work is 100% guaranteed. If you are not satisfied we will return within 24 hours to 48 hours and re-clean any unsatisfactory areas.

What about my pets?

We love them, and we’ll treat them like our own. Your special instructions are noted on our Work Orders so the Cleaning Tech will know your wishes with regard to your pets.

Do you reward referrals?

Yes, we do! If you refer someone and this person becomes a regular client and we start weekly or biweekly services with them, you get a 20% discount on your next cleaning. 

For real estate agents, it’s the same deal. After moving in or moving out, if your referrals start service with us weekly or biweekly, you get a discount.

Do you do background checks & thorough screening?

Absolutely. You’d be shocked at who does not pass.

Do you take credit cards?

Yes, for your convenience we accept: VISA, MASTERCARD, and DISCOVER

When do I pay for the service?

At the time of service. You can leave a check on the counter or we can charge your credit card on the day of cleaning.

What day and time will you show up to clean?

We clean Monday through Friday (and Saturdays on special occasions) between 8:00 a.m. and 5:00 p.m. We will agree on a day and time to service your house beforehand. Our clients are not stuck waiting all day for us to show up!

Do I have to be home during service?

Not necessarily, it’s up to you. Most of our clients give us a key and their alarm code. Our employees are carefully screened and trained. Many of them have been with us for years!

Are my things safe with your employees?

We conduct criminal background checks on every prospective employee,  verify job history, and conduct employment verification. Our outstanding record of quality hiring and our low employee turnover make us one of the safest services worthy of your trust. We rank safety and security at the top of our business priorities.

What if I have to skip or cancel my service?

We prefer you give us a 48 business hours’ notice and we will promptly reschedule or skip your service. If it is less than 24 hours’ notice a $40 cancellation fee will apply. If the cleaning technician arrives at your house and you decide to cancel the cleaning right there without 24 hours’ notice, you will be charged 50% of your total from that day.

NOTE: All cancellations will also cause the rate for your next cleaning to increase to the next level [for example – if you are serviced weekly and you skip a service, you will pay the bi-weekly rate for your next cleaning, if you are serviced bi-weekly and you skip a service you will pay the monthly rate for your next cleaning.) 

Can I add extra tasks or services?

Yes, you can! We’re not a franchise–we can do what you want. We just need 48 hrs’ notice. Contact the office so we can add your special requests and we will quote you a price for the additional time. Ovens, fridge? Yes!

What if I need to change my day of service?

Just tell us what day works best for you. We accommodate your requests.

Is there a minimum amount for your services?

Yes, there is a minimum of $150.