You’ve booked your cleaning appointment. You’re excited to come home to a spotless house. But here’s something most clients don’t realize: a few simple things you do (or don’t do) before we walk through the door can make a big difference in the quality of your cleaning.
We’re not asking for much. In fact, most of it takes less than 15 minutes. Here’s what cleaning professionals — including our own team — genuinely wish every client knew before we arrive.
1. Pick Up Before We Show Up
This is the big one. Cleaning and tidying are two very different things, and we’re there to clean — not sort through piles of clothes, toys, or dishes.
When there’s clutter on floors, counters, and surfaces, we have to work around it, which means those areas don’t get properly cleaned.
Before we arrive:
- Clear floors as much as possible
- Pick up clothes, shoes, and personal items
- Clear kitchen counters of dishes and clutter
- Put away anything you don’t want moved or disturbed
You don’t need a perfect house — just a picked-up one. Think of it this way: the less we have to work around, the more we can actually clean.
2. Keep Pets Secured If You Can
We love animals — truly. But pets on the job can slow things down more than you might think.
A dog following us from room to room, a cat jumping onto freshly wiped counters, or a pet that’s anxious around strangers and unfamiliar equipment can all interrupt our workflow. In some cases, it can even be a safety issue — for them and for us.
If possible, we’d appreciate it if you could:
- Put dogs in a crate, a room we won’t be cleaning, or the backyard
- Give cats a quiet space away from the action
- Let us know in advance if your pet is protective of certain areas
We’ll always work with your situation, but a calm, pet-free environment helps us move efficiently and do our best work.
3. Give Us Space to Work
We work best when we can move freely and get into a rhythm. Having someone — whether it’s you, family members, or the kids — following us from room to room, watching over our shoulders, or stopping us to chat every few minutes makes it harder to stay focused and thorough.
We know it can feel a little strange to have someone in your home while you go about your day. But the best thing you can do is trust us and let us do our job. Go to work, run errands, catch up on something in another part of the house — whatever works for you.
This goes for the kids, too. We completely understand that’s not always possible, especially with younger children. But if there’s any way to keep little ones occupied or in a separate area, it makes a big difference. Kids naturally want to see what’s going on, and that curiosity is adorable — just not always helpful when we’re trying to mop a floor.
Make Sure Your Products Are Stocked
When you first book with us, we provide you with a list of exactly what products we use and need. Most of our clients pick up what’s on the list and keep it on hand — it takes the guesswork out of everything. That said, we know some people have their own preferred brands or scents they love, and that’s completely fine. As long as the products are there when we arrive, we’re good to go.
We’ll always let you know if something is running low or needs a refill before the next visit. All we ask is that when we show up, the supplies are ready so we can get straight to work — no delays, no missing products, just a clean home.
The Bottom Line
We’re here to make your life easier, and we take real pride in the work we do. Setting us up for success — even in small ways — means you get a better clean, and we get to do the job we love without unnecessary friction.
None of this is about having a perfect home before we arrive. It’s just about making space for us to do what we do best.
Have questions before your next appointment? Reach out to our team at 678-951-0075 — we’re always happy to chat through what to expect.
First time booking with us? Check out our [FAQ page] or give us a call. We’d love to walk you through our process.
